Refund policy

Return & Refund Policy

Last updated: July 24, 2026

At Actierse we want you to buy with confidence. Because our products are digital software license keys delivered electronically, the terms below explain when a return or refund is possible and how to request one.

The nature of digital keys

Product keys are non-tangible, irrevocable digital goods. Once a key has been delivered and revealed to you, it is considered "used" — even if you have not yet activated it — because we cannot verify that it has not been recorded or redeemed. For this reason, delivered keys are generally not eligible for return in the way a physical product would be. Your protection instead comes through our replacement and refund process below.

Our 30-day guarantee

Every key you buy from Actierse is covered by a 30-day guarantee from the date of delivery. If a key does not activate as described, we will first work with you to resolve the issue, then replace the key, and — if we cannot provide a working replacement — issue a refund to your original payment method.

You may be eligible for a refund or replacement if:

  • The key you received does not activate and our support team confirms it is faulty.
  • You were charged more than once for the same order in error.
  • The product delivered does not match the product described on the order page.
  • Your order was not delivered and cannot be located after we investigate.

Refunds are generally not available if:

  • The key has been successfully activated or redeemed.
  • The activation problem is caused by an incompatible device, operating system, or region, or by an existing/conflicting license already on your device, and this was stated on the product page.
  • You purchased the wrong product by mistake after the key has already been revealed. (Contact us anyway — we'll always try to help.)
  • The request is made more than 30 days after delivery.

How to request help

Email us at info@actierse.com with your order number and a short description of the problem (including any error message or screenshot). Please contact us before opening a payment dispute — most activation issues are resolved quickly, often with a simple step-by-step fix or a fresh key at no cost.

Processing times

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear on your statement.

Statutory rights & digital goods

Where the law grants a cooling-off or withdrawal period for online purchases, please note that digital products supplied immediately lose that right once delivery/download has begun and you have acknowledged this at checkout. This does not affect your rights in relation to faulty or misdescribed products.